Signed, Sealed, …Not Delivered?: 5 Common Courier Mistakes

The success of your business heavily relies on how well you deliver packages and documents. For this reason, you need to be selective when choosing a courier company to handle your deliveries. If you notice any warning signs that a courier service provider is not going to meet or exceed your shipping requirements, you need to switch providers as soon as possible to protect the reputation of your business and avoid courier mistakes.

Here’s an in-depth look at five costly courier mistakes you’ll want to avoid by selecting a courier company carefully.

Accepting Goods Delivered in Poor Condition

If customers or clients are unhappy with the condition of the delivered products or documents, it’s your business that’s on the line, not the courier. Therefore, you’ll want to do your research to select a reputable delivery service provider.

Make sure you choose a courier who will deliver your items safely. The best companies will even suggest the best ways to package your goods so that they arrive at their destination in excellent condition. Don’t accept a courier delivering damaged packages as the norm.

Allowing Late Deliveries

Almost as bad as allowing goods to be delivered in bad shape is accepting packages that are delivered long after they were estimated to arrive. While some shipping delays are outside your control and the courier’s control, you can ensure deliveries are not consistently late by choosing a reliable courier with a reputation for on-time deliveries. You can research this information by reading their reviews and testimonials online.

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Choosing the Cheapest Courier Company

As a business owner, you’re used to finding ways to cut corners and save the company money. However, choosing a courier service provider based solely on their service prices is not the best idea. You could end up flushing a lot of money down the drain if you choose the cheapest courier.

These companies likely do not have the resources or the interest in providing the highest quality of shipping services your business deserves. In the end, you’ll have to spend more time and money on repairing the damage done to your business than if you went with a reputable courier from the start.

Failing to Consider the Physical Location of the Courier Service Provider

While many courier companies claim they will be able to deliver packages and letters anywhere in the United States, several of them will not be able to follow through with this promise. They lack a physical warehouse or office in a location that allows them to serve you. For this reason, you will want to determine where the courier company’s office is physically located to ensure your business falls in their service area. This will allow them to deliver packages in a timely manner.

It’s often best to choose a local courier service provider because they will be able to offer delivery services that match your business model, such as same-day delivery and 24-hour shipping services. Working with a courier provider in your area will also allow you to save on shipping costs.

Working with a Courier Company with Poor Customer Service

If something goes wrong with your shipping, you want to ensure your employees and customers communicate with a well-mannered customer service representative at the courier company. Respectfulness and empathy go a long way and often help customers be more forgiving with mishaps.

You can get an idea of a company’s level of support by evaluating your engagement with one of its representatives. Are they friendly and willing to be helpful? If they appear rude or unfriendly, you likely do not want to let them handle your deliveries.

Deliver Packages with the Right Courier

No matter what you’re shipping or where you’re shipping it, you need to be able to rely on your courier service company. Your business’s reputation is tied up in how well your items are shipped. Ensure your business has successful shipments by avoiding these costly courier mistakes and selecting a courier carefully.

When you want to guarantee on-time and safe delivery of your packages and mail, choose Wanner’s Transport & Delivery, one of the best box truck and cargo van delivery companies servicing New Jersey and Pennsylvania. For more information, reach out to our team today!